EXECUTIVE SUMMARY This case study is aimed at developing an understanding of the various aspects and issues concerning the implementation of a knowledge-enabled customer relationship management (KCRM)  strategy  at a telecommunications  company  in a developing country. The KCRM program was … Continue reading →

the KM initiative with a focus on the following four main aspects: strategic, organiza- tional, instrumental, and output. In the strategic aspect, it was considered that knowledge available and possessed at HS would fall short of the core competence necessary … Continue reading →

EXECUTIVE SUMMARY This case study reflects the work of a global organization in its knowledge management efforts to sustain and transfer learning from a global leadership development curriculum. It focuses on the Knowledge Management (KM) solution developed to support employees … Continue reading →

Introduction Deloitte & Touche is one of the U.K.’s largest firms of chartered ac- countants and management consultants, with twenty-four offices and over 6,500 staff nationwide. The U.K. practice of Deloitte Touche Tohmatsu (DTT) is a global leader in professional … Continue reading →