Author Archives: ruthdie
Implementing Knowledge-Enabled CRM Strategy in a Large Company
EXECUTIVE SUMMARY This case study is aimed at developing an understanding of the various aspects and issues concerning the implementation of a knowledge-enabled customer relationship management (KCRM) strategy at a telecommunications company in a developing country. The KCRM program was … Continue reading
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Why Knowledge Management Fails
the KM initiative with a focus on the following four main aspects: strategic, organiza- tional, instrumental, and output. In the strategic aspect, it was considered that knowledge available and possessed at HS would fall short of the core competence necessary … Continue reading
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Knowledge Management Case Study in Developing, Documenting, and Distributing Learning
EXECUTIVE SUMMARY This case study reflects the work of a global organization in its knowledge management efforts to sustain and transfer learning from a global leadership development curriculum. It focuses on the Knowledge Management (KM) solution developed to support employees … Continue reading
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Benchmarking Best Practice
Introduction Deloitte & Touche is one of the U.K.’s largest firms of chartered ac- countants and management consultants, with twenty-four offices and over 6,500 staff nationwide. The U.K. practice of Deloitte Touche Tohmatsu (DTT) is a global leader in professional … Continue reading
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Business Continuity Plan
Belakangan, bencana alam semakin marak terjadi. Gempa bumi meluluhlantakkan rumah dan bangunan menjadi rata dengan tanah. Orang-orang kehilangan tempat tinggal, bahkan mata pencahariannya. Bisnis dan perekonomian pun terhambat, karena banyak yang terganggu operasinya. Untuk mencegah terjadinya kondisi seperti ini, bisnis … Continue reading
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Re-engineering System
Re-engineering Sistem dilakukan untuk memenuhi kebutuhan bisnis yang meningkat dan dapat dilakukan karena adanya teknologi yang tersedia. Teknologi baru ini dapat berupa hardware maupun software. Untuk pengembangan system informasi sebelumnya mengubah proses manual menjadi komputerisasi dengan feature yang memadai pada … Continue reading
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Mengukur ROI sebuah Pelatihan
Dalam rangka meyakinkan pihak manajemen untuk mau melaksanakan suatu program pelatihan tidaklah cukup hanya dengan memaparkan segi-segi persiapan, teknis pelaksanaan dan hasil perubahan perilaku yang diharapkan terjadi setelah peserta mengikuti pelatihan tersebut. Di masa kini tugas para training manager atau … Continue reading
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Rotaryana ERPOne Implementation
MSU is fulfilling Rotaryana’s business requirements by implementing MSU’s own Enterprise Resource Planning system known as ERPOne. Its a web based ERP system Project: ERPOne Implementation Requirements: Providing ERP system which enables the company to optimize the following business processes: … Continue reading
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Menghitung ROI terhadap Investasi Sistem ERP di Perusahaan
I. Apa itu ROI (Return on Investment)? Dalam dunia keuangan rate of return (ROR) atau return on investment (ROI), atau terkadang biasa disebut dengan return, adalah suatu ratio peroleh atau kehilangan uang dari sebuah investasi berhubungan dengan jumlah uang yang … Continue reading
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GREEN COMPUTING
Suhu bumi yang kian hari kian panas akibat effect rumah kaca akan sangat berbahaya jika tidak diperhatikan dari sekarang. Salah satu hal yang saat ini sedang populer adalah tentang green IT atau green computing. Namun pada prakteknya saat ini masih … Continue reading
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